Last updated September 3, 2026

Refunds and cancellations

This policy covers digital guided-project access and live-tech video help sold by SP LLC through I Can Handyman.

Free tools

Spring identification, photo capture, and other labeled free-beta tools do not require payment.

Guided project access

If paid access was not delivered after Stripe confirmed payment, contact us with the receipt email and checkout date. Duplicate charges and verified technical delivery failures are reviewed for a refund. Once private digital access has been delivered and used, refunds may be limited except where required by law.

Live-tech help

You may cancel before a technician joins. The 25-minute clock begins only when the technician and customer connect. The first five connected minutes are a fit check. If the technician determines during that period that the call cannot provide useful garage-door help, we stop the session and return $34 to the original payment method; I Can Handyman keeps only the $5 processing fee. After the five-minute fit check, the $39 charge is a flat session fee and unused minutes are not partially refundable, except where required by law. If we miss a customer's selected one-hour callback window, the customer may choose a full refund or a new scheduled window.

Safety stops

A technician may end or decline guidance when the visible condition requires local professional or emergency service. Contact us promptly and we will review any unused service time and the circumstances.

Request a review

Use the contact form or email help@icanhandyman.app. Include the receipt email, checkout date, and Access ID. Approved refunds return to the original payment method. Card refunds return through Stripe; approved Venmo or Zelle refunds return through the corresponding payment service. Bank processing time varies.